Frequently Asked Questions (FAQ)
Question 1: What is a VDS (Virtual Dedicated Server)?
A VDS is a virtual server created by partitioning a physical server using virtualization technology. Each VDS operates independently with its own operating system, resources, and software.
Question 2: What are the advantages of RokHost Ltd's VDS services?
RokHost Ltd offers high-performance VDS services with dedicated resources, flexibility, robust security measures, and 24/7 technical support. This ensures a reliable and uninterrupted infrastructure tailored to your business needs.
Question 3: How can I order a VDS service?
You can easily order our VDS services via the customer panel on our website by selecting the package that best suits your needs.
Question 4: What are your payment methods?
Payments are processed exclusively online through our website’s Stripe integration. No alternative payment methods, such as bank transfers, are offered.
Question 5: How is technical support provided?
Support requests submitted via the customer panel are handled by our expert technical team 24/7, ensuring timely resolution of issues.
Question 6: What are the cancellation and refund conditions?
Cancellation and refund processes are carried out proportionally based on the extent of service usage after your order confirmation. Please refer to our "Cancellation and Refund Policy" for detailed information.
Question 7: What measures are taken to ensure uninterrupted service?
Our servers are supported by advanced firewalls, regular backups, robust hardware infrastructure, and proactive monitoring systems to ensure high performance and uninterrupted service.
Question 8: How is backup and data security ensured?
All data is regularly backed up and protected using advanced encryption technologies. We take all necessary measures to ensure rapid recovery in case of unexpected events.
Question 9: Can you provide information about the customer panel?
Our customer panel is a user-friendly control interface designed to manage your VDS services. Through the panel, you can easily manage your server, view invoices, submit support requests, and perform other operations.
Question 10: How can I contact you for further inquiries?
For any further questions, please submit a support request via the customer panel or refer to the FAQ information provided.