Cancellation and Refund Policy
1. General Information
At RokHost Ltd, customer satisfaction is our top priority. However, under certain circumstances, cancellation and refund processes may be necessary. This policy is prepared to clearly define the terms and conditions regarding the cancellation and refund of our VDS services.
2. Service Cancellation
Notification of Cancellation Request: Cancellation requests must be submitted in writing (e.g., via the customer panel) prior to the commencement of the service. Cancellation requests made before service initiation may be refunded in full or after a determined deduction.
Cancellation After Service Commencement: If the service has become active or the usage period has begun, cancellation requests will be evaluated based on the duration of use, provided resources, and the necessity to maintain uninterrupted service. In such cases, the refund will be calculated proportionally on the unused portion of the service.
3. Refund Terms
Refund Period: Once your cancellation request is approved, your payment will be refunded within a specified number of business days. Refunds will be processed using the same method as the original payment.
Deduction Percentages: For cancellation requests made before the service starts, refunds will be issued after deducting a specified percentage. For requests made after the service has begun, a proportional refund will be calculated based on the usage period.
Special Cases: For discounted services offered under special agreements or promotional campaigns, refund conditions may vary. Such cases will be specified in the service agreement.
4. Cancellation and Refund Procedures
Application: You can submit your cancellation and refund request via the customer panel on our website.
Evaluation: Your request will be reviewed by us, taking into account the service conditions, the amount of usage, and other relevant factors.
Approval and Processing: Once approved, the determined refund amount will be credited to the account from which the payment was made. Necessary notifications regarding the cancellation and refund processes will be provided through your customer panel.
5. Disclaimer and Changes
This policy may be updated based on changes in service conditions or legal regulations. Any updates will be published on our website.
RokHost Ltd is not responsible for any technical or administrative shortcomings that may occur during the cancellation and refund processes. By using our services, you agree to the procedures stated in this policy.
6. Contact
For further details regarding our cancellation and refund procedures or to report any issues, please submit a support request via the customer panel on our website.